Please use this identifier to cite or link to this item: http://hdl.handle.net/10266/5005
Title: Impact of Quality Management and Process Integration on Supply Chain Performance in Indian Automotive Industry
Authors: Goyal, Gaurav
Supervisor: Samalia, Harsh Vardhan
Verma, Piyush
Keywords: Quality Management;Process Integration;Process Simplification;Supply Chain Performance;Mediation;Automotive Industry
Issue Date: 1-May-2018
Abstract: Focus of this thesis is to empirically validate the impact of quality management and process integration on supply chain performance with reference to Indian automotive industry. Extensive literature review and citation analysis helped in identification of top management commitment and supplier relationship management as vital quality management and process integration constructs that impact the supply chain performance (upstream supply chain flexibility and customer satisfaction) of automotive organizations. Moreover, research gap emphasizes that process simplification has a mediating impact on the relationship between quality management and process integration constructs, and supply chain performance. Research gap helped in formulation of the hypothesized relationships as well as the conceptual framework (presented below). The conceptual framework highlights that simplified processes mediates the impact of quality management and process integration (top management commitment and supplier relationship management) on supply chain performance (upstream supply chain flexibility and customer satisfaction) issues of automotive organizations. Both researchers and corporate executives alike have focused on fact that integrated and then simplified upstream supply chain processes lead to removal of redundant manufacturing processes, reduction in complexity of the process and an increase in manufacturing responsiveness. Therefore, there is a requirement to blend quality management and process integration for improving the supply chain performance of organizations. A research instrument was prepared based on the valuable feedback from industry and academia. This process helped to ensure comprehensiveness, clarity, face validity and readability of the scale. Snowball sampling methodology was used to collect data from automotive organizations on a five point Likert Scale (Strongly Disagree - Strongly Agree). PROWESS database was used to calculate the average financial standalones of the selected firms from 2012 to 2015. Results confirmed that substantial automotive market is captured to represent Indian automotive sector. Correlation analysis resulted in statistically validating interrelationships between the study constructs. Confirmatory factor analysis was performed on the sample size of eighty as per HOELTER's criterion and the good of fit summary confirms the measurement model as good fit. At last, structural equation modeling is executed on the measurement model to confirm direct and indirect effects of measured and latent variables. Results confirmed the mediating impact of process simplification in all relationships except on the relationship between top management commitment and upstream supply chain flexibility. The mediating impact clearly highlights that Indian automotive units must have a strategic focus towards simplifying the upstream integrated quality processes to improve the upstream supply chain flexibility and customer satisfaction issues. The simplified upstream integrated quality processes may enable Indian automotive units to gain competitive advantage by capturing substantial market. Managerial implications of this research gives strategic directions to top level managers of automotive organizational on how to improve the automotive supply chain performance. Whereas, theoretical contributions guides future researchers with new aspects in theory for improving the upstream supply chain flexibility and customer satisfaction issues. Vital contribution of this thesis to literature is that a unique validated measurement model is proposed that caters the mediating impact of process simplification on the relationships between quality management and process integration constructs, and supply chain performance.
URI: http://hdl.handle.net/10266/5005
Appears in Collections:Doctoral Theses@LMTSM

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