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Title: Information and Communication Technology - Strategic Policy Framework for Good Governance the State of Punjab
Authors: Kalsi, Nirmaljeet Singh
Supervisor: Vaidya, S. C.
Kiran, Ravi
Keywords: ICT for Good Goverance;e-Governance framework
Issue Date: 20-Nov-2009
Abstract: The rapid development, deployment and proliferation of the new and emerging information and communication technologies (ICTs) herald new opportunities for growth and development in countries around the world. ICT has been recognized as the engine for growth and a source of energy for the social and economic empowerment of any country, specially a third world country. Relationship between Information and Communication Technologies (ICT) is coming to be recognized increasingly world over. ICT is the biggest change agent in flattening the world. It is also the biggest leveler for inclusive governance. Governments worldwide are seeking to harness the potential offered by these new technologies to create new dimensions of economic and social progress. Today, governments are empowering masses through IT as it can prove to be effective short-cut to higher levels of equity in the emerging Global Digital Networked Information Economy. Framing Information and Communication Technology Strategies and Policies, especially in the public domain, are complex exercises which encompass a variety of issues covering areas such as infrastructure, human challenges, technology, architecture, standards, administrative, information, security, financial, legal, privacy, quality of service etc, and above all the aspirations and expectation of the citizens. The enthusiasm for realizing the potential of ICTs is often dampened by the barriers to successful strategic policy formulation as well as its implementation. This research is an effort to study firstly, the shared vision of all stakeholders about Good Governance in the Indian context through “Participatory Stakeholder Assessment” and secondly, whether the new information and communication technologies can make a significant contribution to the achievement of the objective of good governance. This study discusses the need for transformation from traditional governance to e-governance. The study has also attempted to identify and establish linkages between the factors responsible for creating a conducive environment for effective and successful implementation of e-Governance for achieving Good Governance. There is an urgent need to carry out study in the Indian environment to take a snapshot of the possible barriers in the implementation of e governance applications and draw a meaningful framework in this direction to workout alternative solutions to tackle or address these barriers and pain points through appropriate strategic policy interventions. This study specifically addresses the e-government initiatives that have a direct impact on the citizens and in which the citizens derive benefit through direct transactions with the governmental services. The study has used both primary and secondary sources of information besides in-person observations, interviews, questionnaires and experiences from public forums. The notified policies, reports and published research work have also been used in the study as a secondary source of information besides Internet and other sources. Case studies were used as a tool for identification of critical success factors and proposing the new framework by learning from the successes and failures of the existing e-Governance initiatives.
Description: Ph.D
Appears in Collections:Doctoral Theses@SHSS

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